Terms of Service

Last updated: September 30, 2026

These terms govern your use of Top Health Talent's website and apps (the "Service"). By creating an account or using the Service you agree to them. If you use the Service for a facility, you confirm you are authorized to bind that facility.

1. What we do

Top Health Talent operates a platform that connects healthcare facilities with credentialed clinicians for per-diem shifts, and handles credential checks, scheduling, timekeeping, invoicing and payment. We are not a healthcare provider. Facilities direct and supervise all clinical work performed at their sites.

2. Eligibility and accounts

• You must be at least 18 and give accurate, current information.
• Keep your password private. You are responsible for activity on your account. Tell us at once if you think it has been misused.

3. Clinicians

• Credentials: you must hold, and keep current, every license and certification your role requires. Tell us promptly about any expiry, restriction, discipline or exclusion. We may verify your credentials at any time, including against state boards and the HHS-OIG exclusion list.
• Booking is a commitment. If you can't work a booked shift, cancel in the app as early as possible. Cancellations within 24 hours of the start are recorded as late cancellations. Not showing up without cancelling is a no-show. 2 no-shows within 90 days pause your account pending review.
• Timekeeping: clock in and out in the app at the facility (location is checked at those moments). Hours must be accurate. Falsifying time is grounds for removal.
• Conduct: follow the facility's policies, your scope of practice and professional standards, and protect patient privacy (including HIPAA).
• Relationship: the terms of your engagement with Top Health Talent (for example as an independent contractor or as an employee) are set out in a separate agreement you sign before your first shift. Nothing in these terms makes you an employee of any facility.
• Pay: you are paid for hours the facility approves (or that we resolve after a dispute), at the rate shown when you booked. Weekly payouts are free. Instant payouts carry the fee shown in the app. If a facility cancels your booked shift within 24 hours of the start, you receive the cancellation pay shown in the app.

4. Facilities

• Post accurate shift details (role, unit, times, requirements). Provide a safe workplace, orientation and supervision.
• Review and approve or dispute submitted hours promptly. Pay invoices by the due date in your facility service agreement.
• Cancelling a booked shift within 24 hours of its start incurs the late-cancellation fee in your agreement.
• You may rate clinicians and add them to your do-not-return list. Ratings must be honest and relate to their work.
• Rates, payment terms, and any terms about directly hiring clinicians met through the Service are set out in your facility service agreement.

5. Things you may not do

Misrepresent your identity or credentials. Share your account. Book shifts you don't intend to work. Harass anyone. Scrape or interfere with the Service. Or use it for anything unlawful.

6. Suspension and termination

We may pause or close accounts that break these terms, create safety or compliance risk, or at our reasonable discretion, and we'll tell you why where we can. You can delete your account at any time in the app (Home → Account).

7. Disclaimers and liability

The Service is provided "as is". To the extent the law allows, Top Health Talent is not liable for indirect or consequential losses. Our total liability for any claim is limited to the fees paid to us for the shifts involved in the claim during the previous 12 months. Nothing in these terms limits liability that cannot be limited by law.

8. Disputes and governing law

Contact us first at hello@tophealthtalent.com and we'll try to resolve it informally. These terms are governed by the laws of the State of California.

9. Changes

We may update these terms. If changes are material, we'll notify you in the app or by email before they take effect. Continuing to use the Service after that means you accept them.

Contact

Top Health Talent · Oakland, California · hello@tophealthtalent.com